Billing Support Specialist

Job Description

About the Role

Supabase is looking for a Billing Support Specialist to play a critical role in shaping its billing experience.

You’ll take ownership of customer billing inquiries across EMEA, partnering directly with customers and working cross-functionally with the Billing Engineering team. Beyond resolving issues, you’ll help identify patterns, improve workflows, and contribute to product enhancements that scale.

This role is ideal for someone who thrives in async, fast-paced environments and is excited about helping millions of customers.

What You’ll Be Responsible For

• Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to usage optimization or disputes.
• Debug and identify user-specific issues such as failed payments, unsettled invoices, and payment extensions.
• Triage support cases, including directing users to previous answers, code examples, and documentation, or escalating to specific technical or business team members.
• Identify where internal tooling might be developed or obtained to improve support efficiency.
• Reproduce issues, create test cases, and improve test coverage, if you have experience with testing.

You Might Be a Good Fit If You

• Are experienced in customer support, with 2+ years of experience providing billing support to technical customers.
• Have excellent communication skills and fluency in English.
• Communicate clearly across both technical and non-technical audiences.
• Have experience in async or globally distributed teams.
• Are comfortable navigating ambiguity and moving quickly.
• Are proficient in SQL (a bonus).

What We Offer

• Fully remote: Supabase hires globally and has no offices. A WeWork membership or co-working allowance is provided that you can use anywhere in the world.
• ESOP: Every team member receives ESOP (equity ownership) in the company.
• Tech allowance: A budget to set up your ideal work environment, such as a laptop, monitor, or headphones.
• Health benefits: Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are.
• Annual off-sites: Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun.
• Flexible work: The team operates asynchronously and trusts you to manage your own time.
• Professional development: An annual education allowance for courses, books, conferences, or anything that supports your growth.

About the Team

Supabase was born remote and open-source-first. The company believes its globally distributed team is its secret weapon in building tools developers love.

• ~400 team members
• 60+ countries
• 20+ languages spoken
• Over $1B raised (including a $500M Series F)
• 540,000+ community members

The team moves fast, builds in public, and uses what it ships. Supabase believes deeply in the open-source ecosystem and strives to support, not replace, existing tools and communities.

How to Apply

Apply through Supabase’s careers page using the Apply button on this listing.