Associate Customer Success Manager

Customer care, Disabled Friendly Jobs, Remote Jobs In Canada
Toronto - Canada, Canada
November 7, 2026
$70000 - $90000 / year
Full Time Remote
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Job Description

Zefr is hiring an Associate Customer Success Manager to oversee working relationships with Zefr clients on its programmatic product, guiding some of the biggest companies in the business in using Zefr technology effectively and demonstrating its value.

Location: Toronto, Canada
Location type: Remote
Employment type: Full-time
Department: Measurement, Customer Success
Salary: CA$70,000 – CA$90,000 per year

What you’ll do

  • Help clients execute campaigns in DV360, Google Ads and Facebook by sharing tailored performance-enhancing tactics and strategies
  • Be the primary point of contact for your partners, handling incoming requests and engaging them proactively
  • Provide strategic, consultative advice to help clients meet their primary KPIs on advertising investment
  • Support customers through technical and strategic challenges and relay client needs to internal teams
  • Analyse client data to create actionable solutions and lead initiatives that drive performance and reduce costs
  • Be the expert on your clients’ goals, the metrics driving their KPIs and relevant corporate and industry news
  • Identify common customer challenges and partner with cross-functional teams on business and product needs
  • Understand Zefr’s full suite of products and services to spot opportunities for additional value
  • Help brands achieve their advertising goals while delivering an outstanding customer support experience
  • Work closely with Zefr’s product team, relaying customer feedback to improve the product suite

What we’re looking for

  • Preferred: 1+ years of customer success management, programmatic trading or advertising operations experience
  • An understanding of Google Ads and DV360 is critical; experience with other Google Marketing Platform tools is a plus
  • A highly proactive, motivated self-starter
  • Excellent written and verbal communication, adapting your style to all levels internally and with clients
  • Strong organisational skills and the ability to prioritise multiple tasks to meet deadlines
  • Strong analytical skills, including a high level of comfort with Excel and data-driven initiatives
  • Familiarity with the YouTube platform is a plus
  • Highly consultative, able to explain technical systems and challenges in simple terms
  • Thrives in a positive, team-oriented environment
  • Strong empathy for customers and their spoken and unspoken needs
  • Strong, flexible time management to support clients in-market and internationally

Compensation

The anticipated salary is CA$70,000 – CA$90,000. Individual pay depends on job-related skills, experience and relevant education or training.

Equal opportunity

Zefr is an equal opportunity employer and strongly encourages women, persons of colour, LGBTQIA+ individuals, persons with disabilities, members of ethnic minorities, foreign-born residents and veterans to apply, even if they do not meet 100% of the qualifications.

About Zefr

Zefr is a global technology company enabling responsible marketing in walled-garden social environments. Its patented AI technology helps brands manage content adjacency on platforms such as YouTube, Meta, TikTok and Snap in line with industry-standard frameworks. Zefr is headquartered in Los Angeles, California, with additional locations around the world.

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