IT Operations Associate

UK, Visa Sponsorship Jobs
VISA SPONSORSHIP JOB, UK
November 3, 2026
Full Time
Apply Now

Job Description

Location: Liverpool L25 7RE, England, United Kingdom – Hybrid remote.
Employer: Maitri Liverpool Limited – an active private limited company incorporated on 3 February 2020. The company operates as a holistic wellness studio and acupuncture clinic based in Liverpool, with a focus on holistic therapies, employee wellbeing, and healthcare services. The company is expanding into a Healthcare AI software platform.
Recruitment Contact:
Dr. VJ (Dr. Arun Vijayan) – Senior Leadership / Resident Doctor of Acupuncture
Phone/WhatsApp: +44 7825 540954 – Click to WhatsApp: wa.me/447825540954
Company WhatsApp: +44 7796 099671 – Click to WhatsApp: wa.me/447796099671
Email: alison@maitri-liverpool.co.uk
Company: Maitri Liverpool Limited (Company Number 12437603)
Registered Office: 127-131 Picton Road, Wavertree, Liverpool, England, L15 4LG

Engagement: Full-Time, Permanent. Hybrid remote in Liverpool L25 7RE.
Compensation: £34,500 – £42,000 per annum.
Access Level: IT OPERATIONS / TECHNICAL SUPPORT – SOC 2133 (IT Business Analysts, Architects and Systems Designers) or related – Skilled Worker eligible
Visa Sponsorship: UK visa sponsorship listed as a benefit.
This is a hands-on technical role supporting the day-to-day operation and growth of a Healthcare AI software platform. The successful candidate will monitor technical infrastructure, ensure servers and systems remain operational, troubleshoot issues, and liaise with the development team. The role also includes a commercial dimension, supporting UK and Indian market expansion.

Core Responsibilities:

Technical Operations & Support:

  • Provide comprehensive desktop support to end-users, resolving hardware and software issues promptly.
  • Manage and maintain computer networks, including LAN, VPN, DNS, TCP/IP, firewalls, and network security.
  • Support server environments including Microsoft Windows Server, Linux, and macOS.
  • Administer Active Directory for user account management, access control, and group policies.
  • Utilise tools like SCCM, ServiceNow, Jira, BMC Remedy, and Help Desk systems to track incidents and manage assets.
  • Troubleshoot software problems across various operating systems and hardware configurations.
  • Assist with network configuration tasks including DNS setup, TCP/IP troubleshooting, firewall management, and LAN connectivity.
  • Support the deployment of updates and patches using SCCM or equivalent tools.
  • Collaborate with team members to analyse system logs and diagnose complex technical problems.

Commercial & Customer Support:

  • Demonstrate the platform to prospective business users.
  • Support customer onboarding and implementation.
  • Liaise with businesses and prospective customers in India.
  • Support UK business development, including visits to prospective clients.
  • Maintain accurate technical and customer-support records.

Work Environment:

Reports to senior management / IT lead.

Hybrid remote – based in Liverpool L25 7RE, with some remote working.

Full-time, permanent.

Fast-paced, technology-driven environment.

Related Jobs